Return Policy
Information about return policies and withdrawal rights for digital products
Important Note on Digital Products
At PremiumElite, your satisfaction comes first! Even with digital content like premium memberships, we offer a generous return policy. We review each return request individually and usually approve it - thanks to our money-back and satisfaction guarantee. Don't hesitate to contact us if you're not completely satisfied with your purchase.
Submit your request online
Use our online form for a fast and unambiguous assignment of your request.
Return and Withdrawal Policies
1. Right of Withdrawal
As a consumer, you generally have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract.
To meet the withdrawal deadline, it is sufficient to send your notice of exercising the right before the deadline expires.
Note on the expiration of the withdrawal right for digital content under Section 356 (5) German Civil Code:
For contracts covering digital content not delivered on a physical medium, the withdrawal right expires once we begin performance and you expressly agreed that execution starts before the withdrawal period ends while acknowledging that this causes the withdrawal right to lapse.
2. Our goodwill and satisfaction policy
At PremiumElite, we review each case with care. Although the statutory withdrawal right for digital content may expire after provision and use, we still check every case individually:
- Individual review: We evaluate every request separately and look for the best solution for you.
- Replacement first: In case of issues, we primarily try to provide a working replacement or alternative premium access.
- Technical assistance: Our support team helps with all technical difficulties.
- Refund as last resort: In justified exceptional cases, we may refund the purchase price even if the statutory withdrawal right has already expired.
This customer-focused approach allows us to grant immediate access to digital products while still taking care of your satisfaction.
This approach allows us to give you access to your premium memberships immediately after purchase, without unnecessary waiting.
3. Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than fourteen days from the day we receive notice of your withdrawal.
For this repayment, we use the same means of payment you used in the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this repayment.
Important under Sections 327 and 356 of the German Civil Code: For digital content that has already been provided and whose execution started with your express consent, the withdrawal right expires. In such cases, we still review individual goodwill solutions.
4. Technical issues and warranty
If you experience technical issues with your purchased premium memberships, we are of course available to help. If a product does not work as described, please contact our support team immediately.
In justified cases, we offer the following solutions:
- Resolution of technical issues with the premium membership
- Provision of alternative access details if required
- In exceptional cases: refund of the purchase price or exchange for an equivalent product
- Individual solutions depending on the nature of the issue
Sample withdrawal form
If you wish to withdraw from the contract, please complete this form and send it back to:
PREMIUM ELITE LIMITED
36 Grange View, Leeds, England, LS7 4ER
E-Mail: info@premiumelite.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the purchase of the following goods / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of consumer(s)
Email of consumer(s)
Order number
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.
Do you have questions about your purchase?
Our support team is available for all questions. Even in technical cases, we always look for a customer-friendly solution.
Contact support